Golden Technologies - Company will NOT honor warranties
We bought a "big man" lift chair with heat and massage from Golden Technologies. The metal bar (frame) bent, making the chair unusable.
The chair is still under warranty but Golden Technologies is refusing to honor the warranty, saying they really don't care. Golden Technologies is saying we need to pay for it all: pieces to fix the chair, shipping on the part, pay for the tech to fix it and even pay for gas and lunch for the tech to make the trip to our house because we live in the middle of nowhere. Really?!
The warranty covers parts, shipping and instillation! Beware...this is a really unethical company to do business with, they will not honor their warranty and will tell you to get a lawyer that a lawyer will end up costing you more than a new chair.
Reason of review: Warranty issue.
Monetary Loss: $4000.
Preferred solution: Let the company propose a solution.
Golden Technologies Cons: Lack of customer service and not honoring warranties.
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Comments
Please avoid publishing any personal information and promotional content
That is about par for this bunch of sleaze bags.