Golden Technologies Reviews

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New Reviewer

Lift chair controller not working well

Urgently needed to replace recliner controller so chair could be used. Requested callback from phc-online 12/28/20. Called phc 12/29 x2. Called Golden customer service 12/29 and 12/30. At all calls asked for urgent shipping at my expense. When talked to Golden 12/30 after 30+ minute wait, asked for specific assurance item had been shipped. Was told it had been shipped. UPS had no tracking # and explained that was generated by shipper. Conclusion: not only had Golden failed to ship. It would appear they lied about it.

User's recommendation: Deal with a different company which cares about its customers.

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ID
#2361530 Review #2361530 is a subjective opinion of poster.
Location
Old Forge, Pennsylvania
Product
Golden Technologies Chair
Pros
  • Moderately sturdy chair
Cons
  • Service follow up
Preferred solution
Deliver product or service ordered

Unsatisfactory

DIt took. Me at least 45 minutes to find a telephone number for you then 30 minutes to get a human after getting disconnect 3 times then there told me to call the retail store that I bought the 2 reclining chairs from I did and after 3 days they still havent returned my call.

User's recommendation: Don’t buy.

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ID
#2616506 Review #2616506 is a subjective opinion of poster.
Location
Sioux Falls, South Dakota
New Reviewer

Need service on lift chair

I will call during business hours. It was after hours . I live on the west coast. Thank you Bonnie Kroh
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ID
#2468423 Review #2468423 is a subjective opinion of poster.
New Reviewer

Registration

Do I use the serial number on the remote, the book or the motor... All 4 are different. I purchased 2/15 and trying to tegister
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ID
#2422200 Review #2422200 is a subjective opinion of poster.
Preferred solution
Not sure which serial number to use

Lack of warranty follow-up

Called the 800 number regarding warranty claim. E-mailed photos of product date code labels, as requested by CS rep. In the 7 days since, they did not acknowledge the mail, and have not heard back in any way.

User's recommendation: May be unresponsive after they have your money.

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ID
#2288300 Review #2288300 is a subjective opinion of poster.
Product
Golden Technologies Chair
New Reviewer

Lift chair controller not working well

Hand Control stopped working. Called the business where we purchased the chair. They told me to call Golden Technologies. I was told they would call back. No call! I finally contacted someone who told me they could not send me a new controller. I had to call a local repair shop. They told me I had to bring in the chair and they would charge me $80 to look at it! After a number of further calls, a company said they would order the part from Golden Technologies! After 2 weeks we finally got the controller, $109! Why couldnt Golden Technologies just send ME the controller instead of GT telling me to call another company to call GT to send the controller to the local company for me to pick up? It was a very uncomfortable two weeks without our lift recliner!

User's recommendation: Ask lots of questions, do lots of research before you buy anything and document everything!

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ID
#2231642 Review #2231642 is a subjective opinion of poster.
Location
Puyallup, Washington
Product
Golden Technologies Recliner
New Reviewer

Need part #

Need a call to give me part number for controller of lift chair PR404-MED-SPC...Medicare came out and they could not find the part number so they told me to get it and call them back this part is under warranty and I need it as soon as possible my sister has a fractured back and is in desperate need to use her lift chair
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ID
#1772334 Review #1772334 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Buy a Better Quality Chair in a Cheaper Brand

Golden Technologies - Buy a Better Quality Chair in a Cheaper Brand
Golden Technologies - Buy a Better Quality Chair in a Cheaper Brand
Golden Technologies - Buy a Better Quality Chair in a Cheaper Brand
Golden Technologies - Buy a Better Quality Chair in a Cheaper Brand
The outer material of this $1200.00 chair is of very poor quality. After my using this chair for about one year, I noticed that the outer material had begun to peel off (Please see the attached photos). I ignored the problem for a while. However, the problem got worst and worst. I finally contacted Golden Technologies. Its representative suggested that I replace the damaged outer surface with new material at the cost of $600.00 - $900.00. I asked if they would give a discount since the problem was due to poor quality of material. They would not discount the replacement. I have had another recliner for about 15 years, which costed about 1/3 the cost of this Golden chair. It has not peeled in any way. Therefore, my suggestion and conclusion are, its better to buy a cheaper recliner, because a more expensive recliner does not mean better quality.
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1 comment
#2029418

Golden sells inferior products at inflated prices. My chair has left me in the lurch 3 times in three years.

ID
#1734020 Review #1734020 is a subjective opinion of poster.
Product
Golden Technologies Chair
Pros
  • Representative returned call
Cons
  • Not honoring warranty
Reason of review
Warranty issue
Preferred solution
Price reduction

Service

I have a new 240 golden scooter with power seat lift ! Since the first month of ownership , I terry Mcknight have called more than 25 times for repair! I can’t believe nobody cares , I really need my scooter each day to function! I keep getting people that rather make promise and than break the promise I’m sick and tired of this lip service ‘ 717 917 **** is my cell Terry
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1 comment
#1773402

Can't comment on Golden Technologies and their lack of customer service, but I would suggest you contact a company called "Amigo" based out of Michigan for the past 50 years. I have had three relatives over the years with their scooters and all were very happy with both the machines and the excellent customer service on the odd occasion they needed help with it. The company is called Amigo Mobility and they have a website.

ID
#1701395 Review #1701395 is a subjective opinion of poster.
Product
Golden Technologies Gl140 Mobility Scooter
Cons
  • Poor service
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Let the company propose a solution
New Reviewer

New scootor problem

Pleasently suprised when they called.me back and said they would ship the part direct to me next day. Then did not shop for about 4 days then did not ship to me as was stated but sent it to my home 350 miles away. Now expected to arrive at my home in three more days. Then will supposedly be sent to me where it was originally stated. Hope I have time to use it as planned on my vacation.
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ID
#1692041 Review #1692041 is a subjective opinion of poster.
Product
Golden Technologies Gl140 Mobility Scooter
Reason of review
Problem with delivery
Loss
$2000
Preferred solution
Deliver product or service ordered
New Reviewer

Seat won’t come off my companion 340 scooter

My seat will not come off. I was told by the tech that it evidently was a vet scooter. I’m not a vet?. I’ve tried to do what both techs said to do. Still won’t come off. Need to change the batteries
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ID
#1657411 Review #1657411 is a subjective opinion of poster.
Reason of review
Seat won’t come off
New Reviewer

My seat will not lift off

I called and Dave said just lift and not to use the lever. I tried several times. The seat will not come off.
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ID
#1657391 Review #1657391 is a subjective opinion of poster.
Reason of review
Seat won’t come off
New Reviewer

Compass sport is not working

My husband bought a BRAND NEW power chair from your company 2 months ago, and now we're on vacation finally and it won't work. Not only that there's no on there to help on freakin' weekend! Thanks alot for nothing!
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ID
#1641193 Review #1641193 is a subjective opinion of poster.
Location
Gatlinburg, Tennessee
Reason of review
No tech services on weekends
New Reviewer

Lift chair controller not working well, WHERE CAN I GET A NEW ONE

I DID NOT GET A REPLY! I ORDERED FROM AMAZON! HOPE IT WORKS! Sad
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ID
#1613348 Review #1613348 is a subjective opinion of poster.
Location
Scranton, Pennsylvania
Reason of review
Poor customer service
New Reviewer

Lift chair controller not working well

My power chair controller doesn't work it won't hold a charge
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ID
#1496076 Review #1496076 is a subjective opinion of poster.
Location
Concord, California
New Reviewer
We bought a "big man" lift chair with heat and massage from Golden Technologies. The metal bar (frame) bent, making the chair unusable. The chair is still under warranty but Golden Technologies is refusing to honor the warranty, saying they really don't care. Golden...
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1 comment
#2029422

That is about par for this bunch of sleaze bags.

ID
#1330375 Review #1330375 is a subjective opinion of poster.
Product
Golden Technologies Recliner
Cons
  • Lack of customer service and not honoring warranties
Reason of review
Warranty issue
Loss
$4000
Preferred solution
Let the company propose a solution

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